5011 Penn Avenue So. Minneapolis, MN 55419 (612) 259-8211 • (612) 259-8260 fax

Delivery Policy

Holiday Delivery

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Independence Day and Labor Day.

We are closed on these holidays: New Years Day, Easter, Independence Day, Labor Day, Thanksgiving and Christmas.

Same Day Delivery

If you order by 11:00 am CST, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 10:30 pm on Saturdays.

Specific Times

We guarantee deliveries by 4pm to most businesses.  You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times

Normal delivery times are 9am-5pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, call to verify.

Funeral Homes

We always contact the funeral home/church to verify the time and exact location of the viewing/service. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.

Schools

Most schools do not accept deliveries for students. Please place orders to teachers and staff early, because they usually must be delivered by 2pm.

PO Boxes

We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If no one is home

Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Incorrect Addresses

If the recipient's address is incorrect and delivery was attempted to the original address provided, there is a $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Canceling or Changing an Order

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route, or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.

Recipient may be contacted

In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to leave item at door

The customer assumes all liability for requests to leave arrangements.  We cannot be held responsible for missing or faulty product due to this special request.

Recipient refusal of delivery

If the recipient refuses to accept a delivery, you will be fully liable for the cost of the gift.

Card Messages

The message that you write in the Card Message field is the message that is sent with the gift.